Datapath continues to ramp up its sales and support strategy in North America with a recently launched commissioning service. Following a soft rollout last year, the service has been used for numerous projects across the US, ranging from a control room at the NBA NYC Office to a videowall at Oracle Park, the San Francisco Giants’ stadium. Datapath’s commissioning service is now available on all large projects across the US and Canada.
According to Datapath, the service was created by David Spence, Director of Customer and Technical Support, in response to direct feedback from customers. As part of the offering, Datapath staff will work directly with customers before, during and after the installation phase to ensure end users are wholly familiar with their Datapath hardware and software. In addition, staff will be on hand to address any questions or function queries. Typically, the commissioning service sees Datapath technical staff inspect every element of the Datapath system as it progresses, ensuring the project is completed within the anticipated time frame. Any technical requirements are immediately dealt with, helping to keep projects within designated parameters.
John Hohenstein, Customer Service Manager for Datapath in North America, offered the following statement: “Datapath prides itself in offering a personal sales service to our customers and our commissioning service reinforces that one-to-one experience further still. SIs and end-users can now have the assurance of a Datapath expert to answer any technical questions, demonstrate best practice and how to get the very best from their Datapath solution. The service has proven particularly useful in large, multiple-input display projects, where the capability of our high-end display processors and Wall Control software can be fully utilized.” He added, “Our commissioning service offers multiple benefits for customers—the integrator can save costs by getting off site faster, and there are no service calls to worry about as the project comes together. Plus, of course, the end user gets a fully signed-off and proven project when they require it.”